Company information

Company name – “Reed & Mackay Travel Limited
Place of company registration – “Registered in England & Wales”
Company registration number – 963087
Our registered office – 25 Farringdon Street, London, EC4A 4AF
Share capital info – Allotted and fully paid 429627 ordinary shares of £1 each
CAA (ATOL 4627), GTMC and IATA
VAT number 872 3756 96

Information security management policy

The Board of Reed & Mackay recognises the significance of integrity and security of information. Reed & Mackay’s Information Security Management (ISM) policy is to maintain the highest standard of confidentiality, integrity and availability of internal, customer and supplier information.

Our ISM policy is achieved by a stringent set of controls, including policies, processes, procedures, software and hardware functions. These controls are continuously monitored, reviewed and improved, where necessary, to ensure that specific security and business objectives are met. This is operated in conjunction with other business management processes, and incorporates the applicable statutory, regulatory and contractual requirements.

Our ISM Policy Awareness Program is incorporated in our induction process, training and Quality Management System. The ISM policy is readily accessible internally and also publicly via the company website.

In addition to employees; suppliers, contractors and sub-contractors of Reed and Mackay are expected to adhere to our ISM policy.

All employees are empowered to take responsibility for Information Security and a robust process for identifying and reporting security risks and incidents is in place and is regularly reviewed.

Through compliance to the standard for Information Security Management ISO/ IEC 27001:2005, Reed and Mackay will demonstrate confidence, integrity and credibility both internally and externally.

Payment Card Industry Data Security Standard (PCI DSS)

In line with our ongoing commitment to Information Security Reed and Mackay are accredited to the Payment Card Industry Data Security Standard (PCI DSS). This security standard aims to control and protect specifically how credit card details are stored and transmitted.

Being accredited to this standard means Reed and Mackay able to offer additional assurances to our clients by way of guaranteeing all card details stored in our systems are fully encrypted and masked when in use by consultants. Furthermore, by not being able to store the 3 digit CVC number on the back of cards Reed & Mackay able to offer further assurances in respect of card security.

Website terms and conditions

Use of this web site is conditional on your acceptance of the terms and conditions set out herein. Reed & Mackay reserve the right to change these terms and conditions without notice, your continued use of the site implies acceptance.

Personal information will not be collected via our site without your express permission.

Personal information captured by Reed & Mackay may be used to improve the facilities offered on the site and enhance and customise the user’s online experience. Unless required to successfully fulfill a service request by you Reed & Mackay will not share your personal information with any third party. Under no circumstances will Reed & Mackay sell your personal information.

Registered members of our site may receive unsolicited emails containing special fares news, newsletters, competition notices and new site services notifications. However, you may elect not to receive certain types of email, excluding those that we are required to send in order to satisfy our service obligations to you.

Reed & Mackay Travel reserve the right to refuse membership and at any time may terminate or restrict access to all or part of this site.


This site may provide a link to other sites by allowing the user to leave this site to access third-party material or by bringing the third-party material into this site via inverse hyperlinks and framing technology. Reed & Mackay have no discretion to alter, update or control the content on a linked site. There are inherent risks in relying upon using, or retrieving any information on the internet, and you must understand these risks before relying upon, using, or retrieving any such information. The fact that Reed & Mackay Travel has provided a link to such a site is not an endorsement, authorisation, or affiliation with respect to such a site, its owners or its providers.

Use of “Cookie” feature files

Reed & Mackay Travel reserve the right to store information on a user’s computer in the form of a “Cookie” or similar file for the purposes of modifying the site to reflect users’ preferences.

Jurisdiction / Governing law

Users of the website submit to the jurisdiction of the English Courts, and this site is governed by English Law. Other regulations applicable to the use of this website is the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Reed & Mackay make every effort to comply with the Data Protection Act 1998. The purpose of Data protection is to protect an individual’s rights by keeping personal data secure and by regulating, controlling and processing, so that it maybe used only for the purpose for which it was given/obtained.

Client information is used for the following purposes:-

Creating Traveller Profiles and PNRs.
Booking reservations
Collecting payment
Ensuring compliance of Travel Policy
Collation and reporting of travel data (at the request of the client)
To fulfil travel service requests

Reed & Mackay may provide information to third parties i.e. airline, hotel, car rental service. Data Security Data is stored on our secure server, we utilize SSL (Secure Socket Layer) technology and electronic transmissions. The SSL is encrypted and authenticated using digital certificates. We operate secure data networks protected by industry standard firewall and password protection systems to enhance security.

Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our clients.

Access to password protected/secure areas

Access to and use of password protected and/or secure areas of the site is restricted to authorised users only. Unauthorised individuals attempting to access these areas of the site maybe subject to prosecution.

If requested, we are able to provide you with details of information that Reed & Mackay Travel hold about you and provide it to you in accordance with applicable regulations i.e. Data Protection Act.

Our commitment to the privacy of information concerning children

In accordance to the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), Reed & Mackay will never knowingly request personally identifiable information from children.


© 2017 Reed & Mackay Travel Limited. All rights Reserved. Republication, reproduction or redistribution of this web site, web site content or any part thereof is expressly prohibited without the prior written consent of Reed & Mackay Travel Limited.

The trademarks, logos and service marks displayed on the site are the property of Reed & Mackay Travel. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of Reed & Mackay . Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling licensing, creating derivative works or using any content available on or through the site for commercial or public purposes.

Call recording

Reed & Mackay Travel Ltd record all telephone calls for the purposes of quality control and training.


Information on this web site may be changed or updated without notice.

Quotes and data acquired from websites linked to the Reed & Mackay online website are for information purposes only, they are not intended for trading. Reed & Mackay shall not be liable for any errors, omissions or delays in the quotes or other data, or for any actions taken in reliance thereupon.

In no event will Reed & Mackay Travel be liable to any party for any direct, indirect, special or other consequential damages for any use of this website. This is also applicable to other linked websites, including, without limitation, any lost profits, business interruption, loss of programs or other data or otherwise, even if we are expressly advised of the possibility of such damages.