31st October

JOB PURPOSE:

We are looking for Business Travel Consultants that stand out from the crowd, shine brighter than the rest and have the passion for service to deliver the impossible. We’re on an exciting journey of global growth and we want the best people to join our teams.

The main purpose of this role is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.

KEY RESPONSIBILITIES:

  • Provide a dedicated, consistently high level of service to all clients, tailored to individual requirements, with a desire to exceed client expectation at all times
  • Apply knowledge of different client industries and their pressures to tailor service type accordingly and leverage ‘best practice’ by sector
  • Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end-to-end solution for all clients
  • Advise proactively on relevant Passport and Visa requirements, and procedures for all destinations
  • Apply Quality Control procedures and processes at all times in line with ISO27001 (data security certification) and PCI compliance
  • Recommend and procure ancillary products as required, i.e. car rental, ferry, etc.
  • Knowledge of high speed intercontinental rail options is required
  • Deliver cost effective solutions across all aspects of travel
  • Proactively identify and implement opportunity to add value to each booking through specialist supplier relationships
  • Utilise detailed understanding of the client policy to drive compliance for the client while maximising opportunity to enhance traveller experience
  • Knowledge and ability to apply a variety of fare types and contracts to air bookings, including private contracted fares, consolidated tickets, marine fares, round the world fares, air passes and published fares
  • Qualify opportunity for and proactively deliver split and combination fare ticketing where appropriate
  • Proactively identify cross market and local inventory differences, and when these should be taken advantage of
  • Look at alternative airports/routings for the client which could offer better convenience and/or cost savings to clients, this should also include low cost carriers where appropriate
  • Procure the best hotel rates for clients utilising GDS and non-GDS channels
  • Monitor all bookings for fare/rate saving opportunities up to the completion of the trip

SKILLS, KNOWLEDGE AND EXPERIENCE:

  • Manage tickets issuance for both Air and Rail
  • Calculate reissues and changes in a timely manner
  • Exceptional telephone etiquette and written communication skills
  • Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
  • Previously demonstrated a continuous record of experience in a core business travel environment
  • Minimum qualification level to Fares & Ticketing VAII (formally BA2)
  • Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus and Evolvi rail booking system
  • Comprehensive knowledge of the travel industry and products in the market, including aircraft types and cabins
  • Knowledge of low cost carriers in the market and the products available
  • Experience of mixed mode booking tools and how to support both offline/online bookings
  • Effective time management skills
  • Ability to build a good rapport with all clients
  • Have a ‘team player’ approach to an office environment
  • Good knowledge of Microsoft Office
  • Excellent interpersonal skills
  • Good attention to detail
  • Open to working in different office locations
  • Have an enthusiastic and willing to learn attitude