Remote, USA

REPORTING TO: HEAD OF GROUPS, MEETINGS & EVENTS

Reed & Mackay a TripActions Company leads the global travel arena with extraordinary service and proprietary, client-led technology. We are always looking forward while ensuring that we’re everything that our clients need today. In May 2021, we became part of the TripActions Group; a Silicon Valley headquartered technology company with the fastest growing travel and spend platform on the market. Together we are setting the agenda for the future of business travel and technology. We pride ourselves on being the employer of choice within the sector and offer our employees unrivalled opportunities to succeed in both local and global markets

Due to the successful growth of our business, a position has become available in our US region for a highly competent and experienced Group Travel Consultant, to work within the Group, Meetings & Events division. This division supports both the Events and Business Travel Departments, managing US and global travel logistics for groups of 10 – 1,000+ passengers.

This varied role requires a team player with excellent relationship, communication and commercial skills, who will develop industry leading relationships. The successful candidate will also have a proven track record in booking group travel logistics, have strong attention to detail and organizational skills, and be able to demonstrate value to both clients and suppliers.

KEY AREAS OF RESPONSIBILITY:
• Main point of contact for both internal and external clients and suppliers
• Create group and individual reservations and accurately input data into internal software systems
• Negotiate best fares with suppliers as well as flexible terms and conditions
• Research fares by following the R&M benchmarking strategy
• Seek cost effective solutions in line with client objectives
• Demonstrate our ‘value proposition’ to clients through hard cost savings and soft cost benefits
• Conduct and co-ordinate risk assessment and contingency plans as required
• Responsible for controlling budgeted costs
• Ensure timely and accurate cost reconciliations, ensuring clients are invoiced in a timely manner
• Maintain client focus always and demonstrate excellent service levels
• Keep Clients, Account Managers and Desk Managers informed of group status always.

CORE SKILLS REQUIRED:
• Proven experience in the travel industry, specifically booking and ticketing group travel
• CRS experience – preferably Sabre Native
• Excellent fare and ticketing knowledge including Published, Net, Group, and Consolidator fare types
• Working knowledge of MS Office Suite, with a focus on Excel and Outlook
• Experience working in a high-pressured environment
• Knowledge and experience of the air/travel industry and key contacts
• Strong negotiation skills
• Excellent geographical and airline schedule knowledge
• Project management skills with the ability to handle multiple events at the same time
• Ability to present facts in a concise document
• Manage processes from conception to final reconciliation

COMPETENCIES:
• An outstanding written and verbal communicator
• A caring and passionate person who shares a vision in developing strong relationships
• Ability to demonstrate significant value to both R&M and to our clients
• Excellent organizational skills to accurately monitor option dates, deadlines, company flight restrictions and policies
• Able to multitask while maintaining accuracy and attention to detail
• Forward thinking with the ability to plan and foresee risk
• Problem solving whilst staying calm and working effectively under pressure
• Works independently and operates as a key team player
• Has a key focus on the client and their requirements?
• Embraces processes and the bigger picture
• Respect for fellow colleagues, by providing clear concise handover notes when out of office and ensuring files are orderly and up to date
• Confident ability to present in a positive manner at all levels externally and internally
• A self-starter, proactive and motivated person
• Engages with personal development and training opportunities
• A positive ‘can-do’ attitude always – client is KEY
• Good sense of humor – keep things in perspective and enjoy the challenge

NEXT STEPS:
If you have what it takes, please forward your resume to HR.US@reedmackay.com.