Sydney

30th November

ROLE OVERVIEW

Join a dynamic team of individuals, servicing multiple corporate accounts with an exceptional standard of service. The Business Travel Consultant strives to meet the various corporate travel needs of Reed & Mackay clients in accordance to our service delivery standards, revenue and profitability expectations.

KEY TASKS

     Travel Planning

  • Assist clients in trip planning including airline, route and fare options as well as associated requirements such as visa and health requirements
  • Research fare and rate options taking into consideration policy, preference, price and profitability
  • Provide quotations in line with the established Reed & Mackay standard

     Reservations & Ticketing

  • Make air, hotel and car reservations accurately both in terms of the clients request and the prevailing terms and conditions associated with each supplier
  • Take a proactive approach in meeting clients travel requirements
  • Stay abreast of industry developments through active participation in supplier forums, educational sessions and Reed & Mackay’s own Learning & Development activities

     Service Delivery

  • Answer phone calls in a friendly, timely, helpful and professional manner
  • Deliver quotes within the required SLA time frame
  • Escalate complaints promptly, fairly, and responsibly

     Teamwork & Communication

  • Actively participate in weekly team meetings, Town Halls and product updates with suppliers
  • Be proactive in attending client meetings and developing client relationships to develop rapport and a deeper understanding of the client’s requirements
  • Support co-workers in the sharing of knowledge and the workload
  • Provide market intelligence and client feedback to the business as appropriate and available

     Office Systems & Processes

  • Complete daily roster tasks e.g. Queue maintenance
  • Adhere to the use of R&M systems and procedures to provide the committed service obligations to our clients, e.g. Quoting Guidelines, Activity Log
  • Be proactive in selecting bookings from the email manager in line with SLA agreements and prioritising urgent requests
  • Adhere to client Travel Policies when making bookings

SKILLS, KNOWLEDGE & EXPERIENCE

  • Previous experience as either a Retail/Leisure Travel Consultant and/or Corporate Consultant for a minimum of two years
  • Understanding of SLA requirements and high touch clientele, including VIP’s
  • Strong technical knowledge of fares and ticketing
  • Exceptional attention to detail and results orientated
  • Strong customer focus
  • Team orientated with the ability to work autonomously

WORKING WITH US 

At Reed & Mackay we are proud of our inclusive culture and the part it plays in attracting and retaining a talented workforce with real passion for delivering extraordinary service.

  • You will have the opportunity to be a part of the Reed & Mackay team that is today, globally recognised as business travel experts
  • A vibrant and energetic work environment
  • You will have access to a diverse range of career and personal development opportunities
  • Avail of international secondment opportunities