Global Travel and Events Business appoints new Managing Director for Reed & Mackay in France as the company doubles down on growth for the region.
PARIS, 12th July, 2023 — Reed & Mackay, a Navan company, has today announced the appointment of Johann Smith as Managing Director for France. This latest news follows the acquisition of Atlanta Travel in Spain, the announcement that Sweden-based Resia will rebrand as Reed & Mackay later this year, and the appointment of Christoph Zilt as MD for Germany as the global corporate travel and events company doubles down on growth for the region.
Reed & Mackay first entered the French market in November 2017 through the acquisition of Frequent Flyer Travel Paris, which rebranded as Reed & Mackay in 2021. This latest appointment marks a promotion for Smith, who previously held the role of Finance and Administration Director for Reed & Mackay in France (formerly FFTP) for seven years.
Reporting to Julie Oliver, CEO Europe for Reed & Mackay, Smith will be focused on maintaining the elevated service for which Reed & Mackay is known, while also growing the business to meet the demand for a tailor-made service in the French market.
“Delivering true local expertise and content, while also providing a global footprint to support the needs of our international client base is key. Having been a member of our French leadership team for seven years, Johann provides fantastic continuity for the business, while partnering with our global teams to support the next phase of growth,” said Oliver.
Reed & Mackay has maintained exceptionally high service standards following the rebrand from FFTP in 2021, with a survey of Reed & Mackay’s client base in France from May 2023 returning an overall client satisfaction rating of 95.47% for the business.
“We are very proud of these results,” Smith commented. “Our two primary areas of focus are service quality and technological innovation. By staying true to our service DNA we are able to take clients on a global journey, and this growth in turn creates fantastic opportunities for our employees.”
Following Navan’s acquisition of Reed & Mackay in April 2021, Reed & Mackay has continued to operate as a standalone business, focused on delivering a high-touch service underpinned by service-led technology. Together, the Navan and Reed & Mackay brands offer a broad swath of corporate travel and expense management solutions, able to support businesses of any size, scale, or industry.
“France is a priority market for the Navan Group. We are relentlessly focused on providing an exceptional experience for our customers, whether through the leading self-serve travel and expense platform of Navan or through Reed & Mackay’s high-touch offering,” said Olivier Nairey, General Manager France at Navan.
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About Reed & Mackay
Reed & Mackay delivers service-led corporate travel, people-focused technology, and award-winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in software designed for the people who use it. Born from close working relationships within the financial, legal and insurance sectors, Reed & Mackay combines inspired service with state-of-the-art technology to create a level of travel and event management like no other. Read more: www.reedmackay.com