Travel management

At Reed & Mackay, we ensure that busy professionals can get to where they need to be. Feeling safe, informed, and confident. Knowing that should they need us, we’re only ever a phone call away.

No trip is too complex, and no detail is too small. We track every thread of this interconnected world, for business travel that never unravels.

Experience matters

Your People. Our Passion.

Corporate travel has never been more complex. Your employees don’t just need innovative travel technology to keep them safe, informed and connected. They need access to real travel experts.

Our highly skilled consultants deal with the intricacies of crossing borders with the right documentation, visas and vaccinations every day. With an average of 15+ years experience, they are trained to absorb and apply new information at speed. Helping your travellers and your business to navigate today’s landscape with confidence.

SUPPORTING YOUR TRAVELLERS AND YOUR BUSINESS

A professional man using his telephone to speak to an advisor regaring this itinerary

TRIP MANAGEMENT

As a global team of business travel experts, we thrive when the pressure is on and relish the challenge of complex itinerary planning. We work as an extension of your team to deliver:

Full trip management and complex itinerary planning
Flight reliability insight to avoid delays
Online check-in to secure your preferred seat
Flight monitoring and proactive emergency assistance
Access to wide-reaching best value content

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A lady in a car accessing R&M Mobile app to book a hotel

BUDGET CONTROL

We work closely with our clients to build and manage travel budgets, leveraging over $5billion of travel spend, smart technology and close industry relationships to help you get more for less. We deliver:

Support building back your travel budget
Access to wide-reaching best value content
Automated continuous fare and rate checkers
Advanced policy engine and global approval tool
Smart in-tool referencing to drive savings adoption

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An airplane flying with sustainable aviation fuel

SUSTAINABILITY

A sustainable travel programme doesn’t just help to protect the planet. It tells the world what sort of business you are. It attracts talent, brings you closer to your customers and increases the value of your business.

Point of sale carbon visibility
Sustainable choice messaging within booking tool
Sustainability dashboard for a global view
‘Green’ supplier insight
Carbon off-setting

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Flexible and Bespoke Solutions

We make it our business to understand yours. Whether that means offering Reed & Mackay technology, or integrating with a high performing partner for booking, expense or risk.
Unrivalled Experience and Content

With 15 years of average agent experience we do far more than simply book your travel; we blend the very best in service with market-leading technology.
Expansive Content Reach

We harness over $5 billion of travel spend to deliver exceptional value to your business and your travellers, with wide-reaching localised content, tailored to the needs of the business traveller.

Attention to detail

MOVING THE SUN

We’re used to moving heaven and earth, and sometimes even the sun. Seating preferences are highly personal. When we discovered one of our clients didn’t like flying with the sun on his side of the plane, we knew we would have to move the sun for him.

Sound complicated?

Not when you know-how. Yet it makes a big difference to our travellers – helping them stay cool, calm, collected and ready for business. If it matters to you, it matters to us. It is that simple.

“Since you got involved the level of stress dropped significantly and to have our employees back in the UK is such a relief as well as a minor miracle!” – US Fortune 100 Insurance Company

A view from the airplne window looking at the wing of the aircraft and the sky

Data that Delivers

Dynamic dashboards providing the data you need to make business decisions based on fact, not guesswork, are a given.

But we also know that it takes the right expertise to bring data to life in a way that shapes strategy and drives results.

That’s where our award winning Client Success team come in.

Case study: Getting reporting right
With healthcare and wellness being at the forefront of everyone’s mind, our clients’ travel manager needed to automate their reporting to ensure compliance and improve productivity. Reed & Mackay’s development team stepped up and dedicated over 20 hours to the challenge.

READ THE CASE STUDY IN FULL

Risk management

Nothing matters more to us than the safety of your people.

We deliver a 100% in-house 24/7 global risk mitigation service, managed by a team of experts who are trained to deal with the unexpected.

94% of the time we contact clients before they call us.

Case study: Would you let a storm stand in your way?
When a developing storm was forecast to be disruptive to northern Europe, our Incident Management team jumped into action to keep travellers moving. Find out how we proactively supported a law firm with tailored alerts and a plan B.

READ THE CASE STUDY

Man checking travellers are safe with R&M/Protect

MULTI-CHANNEL CONTENT

WHY LOOK HARDER

Our advanced content search delivers the most comprehensive comparison.

We aggregate intelligence from direct connects, GDS and non-GDS sources, as well as local and global market content tailored to the needs of the business traveller. The unrivalled options allow comprehensive comparison shopping, to provide you with increased savings and faster responses.

Our smart, client-led system conducts 150% more searches than pure GDS search to enable you to drive cost efficiency and best travel booking behaviours.

Traveller searching multi-channel travel content

Driving savings and adding value

We work hard to ensure our clients get more for less, we’re constantly looking for creative ways to add additional value to our client’s travel programmes.

From utilising unused tickets to rebooking hotels at lower rates and securing hotel or airline upgrades, our consultants do far more than simply book your travel.

Case study: Securing $400,000 from unused tickets
When COVID-19 hit, protecting our client’s businesses was a given. Discover how we secured 80% of a client’s cash that could have been lost from unused tickets.

READ THE FULL CASE STUDY

Person writing down their travel savings

SECTOR SPECIFIC TRAVEL MANAGEMENT

TRAVEL MANAGEMENT FOR THE LAW SECTOR

Over 100 leading global law firms trust Reed & Mackay to move their people safely and efficiently. Discover more about the intricacies of our travel management offering for the law sector and why we are the proactive partner of choice.
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Travel for Financial Services Companies

As a true travel management specialist for the finance sector, servicing over 350 financial services firms, we provide exceptional returns across the globe and know what your travellers’ and EAs’ expect, and how to exceed those expectations.
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Marine, Energy & Offshore Travel

Our offshore experts have an average of 15+ years’ experience and are located across the globe to provide global consistency and local knowledge. Find out more about our 24/7/365 dedicated energy and marine offering.
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