Why Use Reed & Mackay
We deliver the extraordinary in the travel and events arena. Combining innovation and scale as part of the Navan Group, with 60 years of in-depth travel knowledge, we bring you inspired service with state-of-the-art technology.
Our reputation for going the extra mile is backed by client retention rates of more than 97%.
The reed & mackay way
Delivering on your objectives
Our Client Success Managers are driven, creative and highly effective. They collaborate closely with customers to drive change and add value globally, and locally. They are the conductors of your orchestra.
Aligning your Reed & Mackay Team, across every function and every region. Pulling together service, innovation, negotiation, the latest technology and data insights to deliver a high-performing travel programme, tailored to your specific needs, in support of your wider business goals.
Thank you for the amazing support you continue to give us. With all the changes within the travel industry, it’s been extremely important to have you on our team. Your efficiency and dedication to our account hasn’t gone unnoticed.
Inspired Service and Value
Three markets. Eight weeks. One pandemic. Discover how we got a new client up and running in the middle of a national lockdown.
As a global business, we were looking for a complex solution that allowed all employees to use the same travel booking tool in the same way. The entire Reed & Mackay team were very easy to deal with and professional throughout the entire process from start to finish.
Nothing Is Too Much Trouble
Now you know what we’ve done for others, we’d love the opportunity to discuss how much we could do for you and your travel programme.
WE ALLOW FEW THINGS TO GET IN THE WAY OF OUR CLIENTS – NOT EVEN TYPHOONS
When a typhoon hit Hong Kong, we made sure it did not impact our client’s schedule. After carefully watching events and cancellations from 6,000 miles away, we got in touch to let them know that a storm was about to disrupt their travel plans. After arranging alternative flights, we kept a keen eye on events to ensure a seamless journey home. No matter how far you travel, no matter what time of the day or night, with Reed & Mackay you’re never on your own.
WE’LL GO THE EXTRA 11,000 MILES FOR YOU
When the world locked down, one traveller found himself over 11,000 miles away from his 18-year-old son. Unable to get him home and determined not to leave his child alone in Auckland for the duration of lockdown, he called us. Borders were closing across the globe and ‘no transit’ rules meant the usual routes were no longer an option. Sydney, Singapore, Toronto and Vancouver were all non-starters. Undeterred, we reunited father and son in less than 48 hours.
WE NEVER MAKE A MOUNTAIN OUT OF A PROBLEM – EVEN IF THE PROBLEM IS A MOUNTAIN
At Reed & Mackay we do everything we can to get our clients where they need to be. However, there are some things even we cannot foresee. Like the client whose case went wandering. A case that contained a very important suit for a very important meeting. Disaster? We didn’t think so, we simply noted down his measurements and had a sharp new suit delivered to his destination – in the middle of nowhere, on top of a mountain, without any road. How did we do it? Now that would be telling.
Get in touch
Are you looking to future proof your travel programme with a travel industry leading combination of service and technology? We are standing by to help.