REPORTING TO: CONTROLLER, US
OFFICE LOCATION: DEERFIELD, IL (ON-SITE)
Reed & Mackay, a NAVAN company is a strategic corporate travel management and services company and a leader in its field with a vision to attract, develop and retain the most talented people within the industry.
ROLE SUMMARY:
This position will support the ARC Specialist in managing the daily and weekly ARC transactions as well as the assisting in all aspects of the back-office systems. Provides support and guidance to the travel consultants/teams with ARC related issues.
CORE JOB RESPONSIBILITIES:
- ARC -Memo Manager (ADM’s)
- ARC – IAR (Daily Rec)
- ARC – DRS (Document Retrieval Service)
- Sabre knowledge
- Process Client billing, corrections, and refund credit notes, E ticket hub, MCO processes.
- Maintain back-office processes as it relates to Client Accounts.
- Ability to review and resolve issues relating to ARC, IQ, billing, and invoicing.
- Open and willing attitude to coach and tutor Consultants on appropriate processes and procedures.
- Analytical analysis of Client Accounts and ARC.
- Perform other responsibilities as assigned.
QUALIFICATIONS:
- Strong team player, integrity, open, honest, and direct.
- Knowledge of ARC reporting (IAR/DRS/MEMO MANAGER) and Sabre.
- Highly organized and efficient, good problem-solving skills and attention to detail.
- Proficiency with ARC, IQ system and MS Office, Word, Excel, and Outlook.
- Strong written and verbal communication skills.
- Proven Travel Consultant Experience.
Reed & Mackay is proud to be an equal opportunity employer. We welcome applicants regardless of race, color, religion, sex, national origin, age, disability, citizenship, veteran status, gender identity or expression, marital status, sexual orientation, genetics, and any other federal, state, or local protected class.