BUSINESS TRAVEL CONSULTANT (Japanese Speaking) - Reed & Mackay


London, Farringdon

London, Farringdon

22nd October

Reed & Mackay, a Strategic Travel Management and Services Company leads its field by attracting, developing and retaining the most talented people within the industry.

Reed & Mackay has an enviable reputation for exceptional service which is delivered through placing innovative technology (exclusively available to Reed & Mackay) in the hands of outstanding people.

The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.


Service expectation
• Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to exceed client expectation at all times
• Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M
• Ability and willingness to service different client industry sectors across the wider business
• Demonstrate innovative thinking and provide a consultative approach
• Advise proactively on all relevant immigration, passport and visa requirements along with any applicable travel restrictions
• To be proficient in all R&M Technology, sharing knowledge with the client to ensure an all-encompassing service
• To be responsible for the delivery of all rail reservations and to advise clients on best practice utilising
• R&M technology
• Recommend and procure ancillary products as required i.e. car rental, ferry, etc.

Operational expectation
• Manage your own full client portfolio to the highest R&M standard, demonstrating extraordinary customer service to your wider team
• Pro-actively build meaningful and long lasting relationships both internally and externally
• Exceed client’s expectation at all times
• Identify and implement opportunity to add value to each booking
• Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up to date knowledge of industry innovations (e.g. airline direct connect)
• Working with IFD to proactively identify cross market and local inventory differences
• Procure the best hotel rates for clients utilising GDS and non GDS channels
• Monitor all bookings for further saving opportunities up until completion of the trip
• To be proficient in all R&M Technology and to ensure knowledge is shared and maintained amongst the team
• To be responsible for the delivery of UK rail reservations and to advise clients on best practice utilising R&M technology.
• To oversee the client experience by utilising mixed mode booking tools and to provide 1st line product support for both offline/online bookings
• Demonstrate proactive thinking when providing travel solutions
• Able to provide cost effective solutions across all aspects of travel
• To comply with the client policies and guidelines at all times
• Achieve SLA’s for all accounts
• Assist with iQ demos as appropriate
• Assist sales team attending prospect client meetings
• Regular interaction with overseas colleagues
• Apply Quality Control procedures and processes in line with company and GREC requirements

Skills, Knowledge and Experience:
• Manage your own ticket issuance
• Calculate your own reissues and changes in line with ticketing time limits
• Exceptional telephone manner and written skills
• Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
• Has a proven record of experience in a core business travel environment
• Minimum qualification level to Fares & Ticketing VAII (formally BA2)
• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
• Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
• Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
• Knowledge of Low Cost Carriers in the market and their different products available.
• Fully conversant with various rail booking systems
• Have a ‘team player’ approach to an office environment
• Experience in using MS software packages
• Ability to build an exceptional rapport with all clients
• Excellent attention to detail
• Flexible approach to working environment and willingness to work from different office locations, including ‘mobile travel manager’ visits
• Have an enthusiastic approach and willingness to learn attitude
• Independently commit to attend and complete all relevant training
• Achieve individual and team based business objectives

If you believe this role is for you, please send your CV to