India, 21st December
REPORTING TO: OPERATIONS LEAD / OPERATIONS MANAGER
PRINCIPAL RESPONSIBILITIES:
- Provide a dedicated service to a portfolio of corporate clients
- A desire to always exceed client expectations
- To demonstrate proactive thinking when providing travel solutions
- Ensure Duty of Care when creating the travel itineraries for the guest
- Provide added value to clients through specialist supplier relationships
- Exceptional communication skills with timely responses to calls and emails
- Quality Control across all aspects of our procedures and processes
- Able to provide the most cost-effective solutions using all available sources
- To always comply with the clients travel policies and guidelines
- To apply creative air fare / rail fare ticketing principles to source the best fares when applicable. i.e., split or combination ticketing across all booking channels
- To recommend, procure and upsell ancillary products as required i.e. Hotels, ground transportation, visa, insurance, ferry, translation services etc.
- To meet all deadlines as required, internally or client driven SLA’s
- To adopt a learning attitude and attend relevant training / coaching as required
- Achieve individual and team-based objectives through the annual Performance Reward Scheme (PDR)
- Reach the revenue and profit targets
CORE SKILLS / COMPETENCIES REQUIRED:
- Has achieved a continuous record of experience in a core business travel environment
- Minimum qualification level to Fares & Ticketing
- Fully conversant with one or all GDS systems
- Have a ‘team player’ approach to an office environment
- Experience in using MS Word and Excel software packages
- Excellent interpersonal skills
- Sound knowledge of the Corporate Clientele / Oil & Gas industry
- Excellent working knowledge of Marine and Offshore fares including add-ons and offline fares
- Understanding of crew rotation and crew sheets
- Ability to monitor and manage hotel allocations
- Fully conversant in Passport and visa requirements and processing
DESIRED BEHAVIOURAL ATTRIBUTES:
- Ability to develop and maintain strong relationships with colleagues, clients and suppliers alike (positive people skills)
- Efficiently able to coordinate resources to support your sales activities (organisational agility)
- Organised to prioritise tasks in order to secure sales deals (organising)
- ‘Laser –focused’ and commitment to deliver against sales targets (perseverance)
- Sharing Sport values (team player, enthusiasm, positive behaviour, winning mentality)
- Regularly display examples of going the extra mile to succeed (commitment to deliver excellence)
WORKING HOURS AND TRAVEL:
- This role will be based out of R&M’s office based in India. The core business hours between 0900hrs – 1900hrs Monday to Friday – 9.5hrs working day.
INTERNAL RESPONSIBILITIES:
- Responsible for assisting with compliance to Reed & Mackay’s certification programmes and policies