Venue Find Specialist, Events


London, Farringdon



As an international team of award-winning event management experts, we combine creative flare with logistical expertise and deliver client-led technology, all of which produces outstanding and all-encompassing event management solutions.

Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology.

Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forward, while ensuring we’re everything our clients need today. In May 2021, Reed & Mackay became part of the Navan Group and, together, we are setting the agenda for the future of business travel.

As a result of continued growth, we are expanding our events team. In return for your energy, enthusiasm and hard work, Reed & Mackay offers a rewarding career, a friendly working culture, with excellent development opportunities and a strong benefits package.

We have ambitious growth plans and you will be an integral part of those plans, supporting clients to create the best events possible.


Client Management

  • Working closely with the Groups, Meetings & Events Leadership Team to offer a seamless and professional service to our clients
  • Identify opportunities to increase the value of existing and new business
  • Endeavour to become a centre of excellence with respect to client satisfaction
  • To undertake face-to-face meetings with clients as and when required to do so
  • For allocated client accounts, to immerse yourself in allocated client brand and culture through understanding of their marketplace and their competitors
  • To support the rest of the Reed & Mackay Event Teams by providing them with new and existing leads within your client portfolio
  • To coordinate venue visits for the client and where necessary arrange for someone to accompany them

Meeting/Event Planning process

  • Lead events from conception through to delivery and financial reconciliation on medium sized events involving more than one element (accommodation, meeting space etc)
  • Conducts RFP process to relevant suppliers
  • Working with other teams (ie Venue Find Team) as necessary to meet event requirements
  • Responsible for completing Event Specific Agreements on a per project basis
  • Provide event feedback to all stakeholders through debrief notes for inclusion in any account reviews
  • Support Senior Event Managers on large scale events where additional help may be required
  • Support with Delegate Management services where required

Facilities & Services

  • Management of supplier partners and internal support areas to ensure quality and timely delivery

Financial & Contract Management

  • Identifies ancillary revenue sources and/or cost savings opportunities
  • Develops budget for event which includes negotiating all supplier contracts independently related to a particular event
  • Ensures completion of payment and/or billing process and financial reconciliation
  • Manage client event budget, ensuring agreed profitability through careful negotiation and commercial knowledge
  • Financial accountability for events including adherence to standard or client deposit terms, terms and conditions of client contract, and billing guidelines.
  • To maximise client revenue through up selling and promotion of Reed & Mackay Event services
  • To ensure cancellations are managed in line with the company’s standards and procedures
  • To maximise all income opportunities and to be actively aware of commission rates, preferred partners securing and negotiating enhanced levels wherever possible.


  • Agrees and advises on setup for function rooms including seating and AV
  • Manages all food and beverage needs
  • Prepares and reviews rooming lists in a timely manner
  • Complies with M&E technology usage as required 

Provides event feedback to all stakeholders through summary and distribution program debrief notes for inclusion in account review


  • Working with the team to build, maintain and confirm a healthy pipeline of events in line with the Reed & Mackay business strategy
  • Adhere with and maintain team support for departmental process and their development
  • Assist with on the job advice, guidance and support to new and junior members of the team
  • Increases Meeting and Events industry knowledge by attending internal training, external events supplier presentations, and team meetings
  • Fully compliance of company policies and procedures
  • Support critical business continuity plan at all times
  • Attending client and supplier events as necessary
  • Providing Out of Hours support as necessary
  • Perform other duties as assigned


  • Proven experience in logistics for a variety of events including (but not limited to):
    • Meetings
    • Group Accommodation
    • Team Building Activities
    • Venue Find
  • Excellent business development skills – ability to upsell opportunities and secure future business
  • 2-3 years of current relative meeting/event management experience
  • Language skills preferred but not essential
  • Effective communication in English
  • Excellent knowledge of Microsoft Office products, project management tools and venue find software
  • Excellent product knowledge and aware of UK and overseas suppliers and destinations
  • Strong supplier knowledge and relationships
  • Basic understanding of event/delegate management software (especially Cvent)
  • Positive people skills – ability to develop and maintain strong relationships with colleagues, clients and suppliers alike
  • Excellent oral/written communication skills to communicate internally and externally
  • Excellent critical thinking skills
  • Strong attention to detail, customer service, and negotiating skills
  • Strong organizational skills that can coordinate multiple resources
  • Ability to remain calm in stressful fast-paced situations
  • Ability to set priorities and multitask
  • Ability to work as a team player and be self-motivated
  • Good business acumen and commercial awareness
  • Good mentor and coaching skills
  • Effective influencing skills
  • Maintain a client perspective at all times
  • Ability to lead an event and direct client decision making
  • Self-motivated – create a sense of enthusiasm and enjoyment that is evident to colleagues
  • Strong client facing and presentation skills
  • Identifies commercial risks and opportunities and escalates as appropriate
  • Financial management:  ensuring accurate budgeting and invoicing throughout event
  • Ensure all KPIs and SLAs are consistently met
  • Ability to travel to and execute events


Responsible for assisting with compliance to Reed & Mackay’s certification programmes and policies.

If you believe this role is for you, please send your CV to