24 Hour Assistance: +44 (0) 207 246 3333


London, Farringdon

London, 19th January

Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forwards, while ensuring that we’re everything that our clients need today. In May 2021, we became part of the TripActions Group, and together we are setting the agenda for the future of business travel.


Due to the continuing success of IFD function across the R&M brands, we will be setting up a new dedicated team whose focus will be to manage and maximise Trip Actions bookings made via the online APP. This is a great opportunity to work across the wider Trip Actions group and other brands within the wider group.

The main role of a Team Leader is to support the Global Head of IFD, overseeing a group of consultants within the IFD Team. Hours of Operation PST 09:00-17:30 / EST 12:00-20:30 / GMT 17:00-01:30 / UAE 21:00 – 05:30 / AU 2000 – 04:30.


  • Manage the day to day running of part of the Product Support team providing support for R&M proprietary technology and 3rd Party Self-booking tools including but not limited to Concur, Trainline and Evolvi.
  • Play a pivotal role in the development and success of the International Fares department
  • Monitoring staff performance, with a view to providing direction, training, coaching and motivation to deliver agreed targets
  • Provide on the job coaching and mentoring to the allocated team on a daily basis and liaise with your Head of IFD as appropriate
  • Ensure workload is balanced equally amongst team members and work in conjunction with your SVP of Operations to flex staff when required for the wider business • Create a harmonious and fair working environment • Encourage and reinforce team work ethic
  • Proactively optimise fare opportunities across all our global markets
  • Create a harmonious and fair working environment
  • Encourage and reinforce team work ethic
  • Leading by example at all times
  • Seek out fare saving and income opportunities across all points of sale including the ability to manually calculate fares and commission levels
  • Take an enthusiastic approach to personal development amongst an ever-evolving fares landscape and review new optimisation streams
  • Understand the rules of engagement with different airlines ensuring fares knowledge remains ahead of the curve


  • Excellent interpersonal skills
  • Excellent Planning and organisational skills
  • Ability to multi-task
  • Ability to communicate professionally and effectively at all levels
  • A self-starter with an entrepreneurial approach and a positive ‘can do’ attitude
  • Team Leader or Manager Experience
  • Results orientated
  • Experience of working within an International Fares team
  • Knowledge of ARC and US Commissions advantageous
  • Advanced knowledge of multi market offerings and commercial levers on wider commercial contracts including use of net fare contracts, supplier commission contracts, tactical fares, inclusive fare types and consolidator contracts
  • Experience of working in native Sabre and Amadeus
  • Experience of ticketing and reissues in a GDS environment
  • Experience of Slack, Zoom and G-Suite
  • Experience of working with an Online Booking Tool
  • BA Fares and Ticketing Qualification or equivalent
  • High level of commercial acumen with the ability to make snap decisions under pressure
  • A robust analytical skill set, with a penchant for complex problem solving and thinking outside the box
  • A team player
  • An independent thinker with the proven ability to work on your own initiative without the need for significant supervision
  • Strong attention to detail and a conscientious approach


Responsible for assisting with compliance to Reed & Mackay’s certification programmes and policies.