London, 19th January
ROLE SUMMARY:
Due to the continuing success of IFD function across the R&M brands, we will be setting up a new dedicated team whose focus will be to manage and maximise Trip Actions bookings made via the online APP. This is a great opportunity to work across the wider Trip Actions group and other brands within the wider group.
The main role of a Team Leader is to support the Global Head of IFD, overseeing a group of consultants within the IFD Team. Hours of Operation PST 09:00-17:30 / EST 12:00-20:30 / GMT 17:00-01:30 / UAE 21:00 – 05:30 / AU 2000 – 04:30.
KEY RESPONSIBILITIES:
- Manage the day to day running of part of the Product Support team providing support for R&M proprietary technology and 3rd Party Self-booking tools including but not limited to Concur, Trainline and Evolvi.
- Play a pivotal role in the development and success of the International Fares department
- Monitoring staff performance, with a view to providing direction, training, coaching and motivation to deliver agreed targets
- Provide on the job coaching and mentoring to the allocated team on a daily basis and liaise with your Head of IFD as appropriate
- Ensure workload is balanced equally amongst team members and work in conjunction with your SVP of Operations to flex staff when required for the wider business • Create a harmonious and fair working environment • Encourage and reinforce team work ethic
- Proactively optimise fare opportunities across all our global markets
- Create a harmonious and fair working environment
- Encourage and reinforce team work ethic
- Leading by example at all times
- Seek out fare saving and income opportunities across all points of sale including the ability to manually calculate fares and commission levels
- Take an enthusiastic approach to personal development amongst an ever-evolving fares landscape and review new optimisation streams
- Understand the rules of engagement with different airlines ensuring fares knowledge remains ahead of the curve
WHAT WE’RE LOOKING FOR:
- Excellent interpersonal skills
- Excellent Planning and organisational skills
- Ability to multi-task
- Ability to communicate professionally and effectively at all levels
- A self-starter with an entrepreneurial approach and a positive ‘can do’ attitude
- Team Leader or Manager Experience
- Results orientated
- Experience of working within an International Fares team
- Knowledge of ARC and US Commissions advantageous
- Advanced knowledge of multi market offerings and commercial levers on wider commercial contracts including use of net fare contracts, supplier commission contracts, tactical fares, inclusive fare types and consolidator contracts
- Experience of working in native Sabre and Amadeus
- Experience of ticketing and reissues in a GDS environment
- Experience of Slack, Zoom and G-Suite
- Experience of working with an Online Booking Tool
- BA Fares and Ticketing Qualification or equivalent
- High level of commercial acumen with the ability to make snap decisions under pressure
- A robust analytical skill set, with a penchant for complex problem solving and thinking outside the box
- A team player
- An independent thinker with the proven ability to work on your own initiative without the need for significant supervision
- Strong attention to detail and a conscientious approach
INTERNAL RESPONSIBILITIES:
Responsible for assisting with compliance to Reed & Mackay’s certification programmes and policies.