24 Hour Assistance: +1 215-845-5555


London, Farringdon

London, 19th January


Due to the continuing success of IFD function across the R&M brands, we will be setting up a new dedicated team whose focus will be to manage and maximise Trip Actions bookings made via the online APP. This is a great opportunity to work across the wider Trip Actions group and other brands within the wider group.

The main role of a Team Leader is to support the Global Head of IFD, overseeing a group of consultants within the IFD Team. Hours of Operation PST 09:00-17:30 / EST 12:00-20:30 / GMT 17:00-01:30 / UAE 21:00 – 05:30 / AU 2000 – 04:30.


  • Manage the day to day running of part of the Product Support team providing support for R&M proprietary technology and 3rd Party Self-booking tools including but not limited to Concur, Trainline and Evolvi.
  • Play a pivotal role in the development and success of the International Fares department
  • Monitoring staff performance, with a view to providing direction, training, coaching and motivation to deliver agreed targets
  • Provide on the job coaching and mentoring to the allocated team on a daily basis and liaise with your Head of IFD as appropriate
  • Ensure workload is balanced equally amongst team members and work in conjunction with your SVP of Operations to flex staff when required for the wider business • Create a harmonious and fair working environment • Encourage and reinforce team work ethic
  • Proactively optimise fare opportunities across all our global markets
  • Create a harmonious and fair working environment
  • Encourage and reinforce team work ethic
  • Leading by example at all times
  • Seek out fare saving and income opportunities across all points of sale including the ability to manually calculate fares and commission levels
  • Take an enthusiastic approach to personal development amongst an ever-evolving fares landscape and review new optimisation streams
  • Understand the rules of engagement with different airlines ensuring fares knowledge remains ahead of the curve


  • Excellent interpersonal skills
  • Excellent Planning and organisational skills
  • Ability to multi-task
  • Ability to communicate professionally and effectively at all levels
  • A self-starter with an entrepreneurial approach and a positive ‘can do’ attitude
  • Team Leader or Manager Experience
  • Results orientated
  • Experience of working within an International Fares team
  • Knowledge of ARC and US Commissions advantageous
  • Advanced knowledge of multi market offerings and commercial levers on wider commercial contracts including use of net fare contracts, supplier commission contracts, tactical fares, inclusive fare types and consolidator contracts
  • Experience of working in native Sabre and Amadeus
  • Experience of ticketing and reissues in a GDS environment
  • Experience of Slack, Zoom and G-Suite
  • Experience of working with an Online Booking Tool
  • BA Fares and Ticketing Qualification or equivalent
  • High level of commercial acumen with the ability to make snap decisions under pressure
  • A robust analytical skill set, with a penchant for complex problem solving and thinking outside the box
  • A team player
  • An independent thinker with the proven ability to work on your own initiative without the need for significant supervision
  • Strong attention to detail and a conscientious approach


Responsible for assisting with compliance to Reed & Mackay’s certification programmes and policies.