SENIOR EVENT MANAGER - Reed & Mackay
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SENIOR EVENT MANAGER

London / Hybrid

London / Hybrid, 26th January

REPORTING TO: HEAD OF MEETING & EVENTS, UK

Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forwards, while ensuring that we’re everything that our clients need today. In May 2021, we became part of the TripActions Group, and together we are setting the agenda for the future of business travel.

This varied role requires a Senior Event Manager with strong, all-round experience in managing events of all shapes and size. Our events are varied and can consist of group flight only bookings to full onsite event management therefore the willingness to understand all areas of the department is crucial. This diverse role requires a team player with excellent event management experience along with strong relationship, communication and commercial skills and the ability to project manage numerous events at once, ensuring exceptional service to our clients at all times.

The successful candidate will have a proven track record in delivering events in the UK and overseas whilst retaining and developing client business. Attention to detail, demonstrating value and building long lasting relationships are key for this appointment

PRINCIPLE RESPONSIBILITIES:

Client Management

  • Endeavour to become a centre of excellence with respect to client satisfaction
  • To undertake face to face meetings with clients as and when required to do so
  • Working with the Team to offer a seamless and professional service to our clients

Meeting / Event Planning Process

  • Lead events from conception through to delivery and financial reconciliation
  • Conducts RFP process to relevant suppliers
  • Working with other teams (ie Group Travel) as necessary to meet event requirements

Facilities & Services

  • Identifies services required, and coordinates security procedures
  • Conducts pre-event briefings and post-event wrap-ups with suppliers and facility providers
  • Management of supplier partners and internal support areas to ensure quality and timely delivery

Financial & Contract Management

  • Commercial awareness to ensure best possible outcomes for client and Reed & Mackay
  • Develops budget for event which includes negotiating all supplier contracts independently related to a particular event
  • Ensures completion of payment and/or billing process and financial reconciliation

Logistics

  • Secures, manages and communicates transportation/travel arrangements working with Group Travel Team as appropriate
  • Determines setup for function rooms including seating and AV
  • Manages all food and beverage needs

Programme

  • Secures speakers/entertainment and manages contractual relationship
  • Provides event feedback to all stakeholders through summary and distribution program debrief notes for inclusion in account review

Team

  • Working with the team to build, maintain and confirm a healthy pipeline of events in line with the Reed & Mackay business strategy
  • Introduce and maintain team support for departmental process and its development
  • Assist with on the job advice, guidance and support to new and junior members of the team
  • Increases Meeting and Events industry knowledge by attending internal training, external events supplier presentations, and team meetings
  • Attending client and supplier events as necessary
  • Providing Out of Hours support as necessary
  • Perform other duties as assigned

COMPETENCIES, KNOWLEDGE & EXPERIENCE:

  • Proven experience in logistics for a variety of events
  • Excellent business development skills
  • 5 years of current relative meeting/event management experience
  • Excellent knowledge of Microsoft Office products, project management tools, delegate management software and venue find software
  • Supplier and Product Knowledge both UK and Overseas
  • Positive people skills
  • Excellent oral/written communication skills to communicate internally and externally
  • Excellent critical thinking skills
  • Strong attention to detail, customer service, and negotiating skills
  • Ability to remain calm in stressful fast-paced situations
  • Ability to set priorities and multitask
  • Ability to work as a team player and be self-motivated
  • Good business acumen and commercial awareness
  • Maintain a client perspective at all times
  • Ability to lead an event and direct client decision making
  • Financial management: ensuring accurate budgeting and invoicing throughout event
  • Ensure all KPIs and SLAs are consistently met
  • Ability to travel to and execute events
  • FULL JOB DESCRIPTION CAN BE PROVIDED UPON REQUEST

    NEXT STEPS:
    If you believe this role is for you, please send your CV to Recruitment@reedmackay.com