CORPORATE TRAVEL CONSULTANT - Reed & Mackay
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CORPORATE TRAVEL CONSULTANT

Office-based in Philadelphia, New York, and Chicago. Remote candidates in all time zones will be considered.

May 13th

REPORTING TO: TEAM LEADER, OPERATIONS

Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forwards, while ensuring that we’re everything that our clients need today. In May 2021, we became part of the TripActions Group, and together we are setting the agenda for the future of business travel.

Reed & Mackay has an enviable reputation for exceptional white-glove service through delivering strategic travel management solutions to an expanding base of clients in its chosen client sectors. The main role of a Corporate Travel Consultant is to build relationships and understand the needs of our clients while delivering a ‘high-touch’ service.

The role can be office-based for consultants in Philadelphia, New York, and Chicago, or home-based across all time zones and for out of hours consultants.

PRINCIPAL RESPONSIBILITIES

  • Provide a dedicated white-glove service to specific clients
  • A desire to exceed the client expectation at all times
  • To demonstrate proactive thinking when providing travel solutions
  • Provide added value to clients through specialist supplier relationships
  • Exceptional telephone communication with timed responses / call back
  • Quality Control across all aspects of our procedures and processes
  • Able to provide cost effective solutions across all aspects of travel
  • To comply with the client policies and guidelines at all times
  • To apply creative air fare / rail fare ticketing principles when applicable, for example
  • split or combination ticketing
  • To recommend and procure ancillary products as required
  • To meet all deadlines as required, internally or client driven
  • To adopt a learning attitude and attend relevant training / coaching as required
  • Achieve individual and team-based objectives through the annual Performance Development Review (PDR)

SKILLS, KNOWLEDGE AND EXPERIENCE:

  • Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
  • Has achieved a continuous record of experience in a core business travel environment
  • Minimum qualification level to Fares & Ticketing VAII (formally BA2)
  • Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
  • Have a ‘team player’ approach to an office environment
  • Experience in using MS Word and Excel software packages
  • Excellent interpersonal skills
  • Sound knowledge of the travel industry
  • Experience of US and International market