Who we are

A recognized global leader for travel and event management, we set the standard for service excellence.

We’re passionate and entrepreneurial. Caring and dynamic.

Award-winning in our own right, and now backed by Navan, the fastest-growing travel and spend platform, we’re revolutionizing corporate travel.

The Reed & Mackay operational team booking travek

Next level service

Our People

At the heart of Reed & Mackay are our travel consultants.

Highly experienced, they’re exceptionally well versed in caring for clients with unique and demanding requirements.

To give our consultants the edge, we combine their talents with our proprietary, next-generation booking platform. It is the most advanced agent and traveler-facing technology in the market bar none.

Yet at the end of the day, it’s our people that make the impossible happen.

A customer service representative booking travel

The journey so far

London, 1962

Inside Knowledge.

We started as a team of 4. A small but expert travel team working within the depths of a leading insurance firm. We knew first hand what it took to service high performing City businesses.

In 1984.

A Family.

Elevated to a standalone travel company by the Boardman family. We operated with experience and expertise, and our customers loved what we did.

A few years on.

Number One.

We continued to grow through recommendation, building loyalty with a prestigious client base who needed something extra. We became the number one bookers of Concorde for London to New York day trips.

In the 1990s…

Advanced Technology

We began to use advancing technology to deliver a faster and even more personalised white glove service through our experienced consultants.

2000 – a new millennium arrived…

Following 9/11, the focus on traveller safety grew and we became the first TMC to deliver an in-house 24hr emergency service, and pre-emptive travel risk management solution.

We established a global partner network to service our client’s international offices; delivering a consistently extraordinary service across the globe with unshakeable foundations.

And we opened an in-house IT Innovation and Development centre.

From 2007…

Security was becoming a pre-requisite for our clients and so we strengthened our fortress to become the first TMC certified to the International Data Security accreditation ISO27001.

And from our in-house innovation and development centre…

R&M/iQwas born.

We became the first TMC to develop an agent reservation system and R&M/iQstill leads the sector today.

The way people book travel was shifting, so we launched our online booking tool, R&M/Book, an extension of the R&M/iQ platform.

From 2015 – 2018…

Growing from the ground up, and acquiring likeminded travel businesses, we extended our wholly owned footprint into the US, Dubai, Frankfurt, Paris and Singapore.

And with clients increasingly looking to book and manage their travel on the move, we launched R&M/Mobile.

In 2019…

We expanded into Australia, opened an office in Amsterdam and invested in our advisory services division.

We became a $bn business.

With 14 wholly owned offices and over 1100 employees.

Then in 2020…

Covid-19 arrived and the majority of business travel ground to a halt.

But we didn’t stand still at Reed & Mackay.

Our in-house development teams did an extraordinary job of adapting our global technology platform at speed, to deliver an enhanced level of safety for essential travel during a global pandemic.

Our unflappable consultants pulled rabbits out of hats to get people to where they needed to be, safely and in line with guidance that changed at every border.

During the pause we powered forward, putting sustainability at the heart of travel programmes and leading the charge on delivering the right content for business travellers by becoming the first TMC to integrate BA NDC content into our proprietary technology.

Volumes were low but our growth continued, opening new operations in India to meet client demand.

We were even ranked in the Sunday Times Fast Track 250 (UK) for international growth, for the second year running.

In May, 2021

we joined the TripActionsGroup. With the backing of the fastest growing travel and spend technology platform in the world, the Reed & Mackay brand is set to enter our next phase of evolution – delivering an unrivalled white glove service fit for the digital age.

And just like they did nearly 60 years ago, our clients sit at the heart of everything.

To our clients, our partners our suppliers and most of all our brilliant people…

THANK YOU…

for being a part of our story so far.

Our Vision

To power the in-person connections that move people, ideas and businesses forward.

Passion

We love what we do. We are energetic, take responsibility, and achieve extraordinary results. We inspire customers with our entrepreneurial spirit and are passionate about our exceptional levels of service.
Care

We treat others as we would want to be treated ourselves, demonstrate compassion and empathy, go out of our way to promote equal opportunity and protect the well-being of colleagues.
Entrepreneurial Spirit

We’re not afraid to be different. We don’t follow. We’re dynamic, creative and we stand out from the crowd. We communicate without criticism and aim to change people’s lives for the better.
Fun

We enjoy what we do. We share stories and successes, engage with each other, laugh, and avoid taking ourselves too seriously. We keep smiling even when facing adversity.

Key People

Fred Stratford

Group Chief Executive Officer

Alex Cousins

Chief Project Officer

Alexandra Thrower

General Counsel

Guy Bennett

Finance Director – International

Julie Oliver

Global Chief Operating Officer & Chief Executive Officer of Europe

Lyndsey Atkins

Global Communications & Brand Director

Richard Boardman

Director

Tom Rigby

Global Commercial Director

Tony Peckham

Global Operational Director

Tracy Baumfield

Founder & Executive Director

Victoria O’Rourke

Global HR Director

Jane Warren

Chief Executive Officer – Asia Pacific

John Keichline

Chief Executive Officer – USA

Max Hensser

Director of Global Client Experience

David Ives

Chief Information Officer

Fahim Khan

Global Director of Product

David Greenland

Managing Director – Australia

John Keichline

Chief Executive Officer – USA

Jane Warren

Chief Executive Officer – Asia Pacific

Grow with us around the world

Career opportunities

While we’re naturally interested in skills and experience, we’re really drawn to those with plenty of drive, positivity, and personality. If you’ve got travel running through your veins and a desire to create first-class service, then we can open up a level of opportunity you never thought possible. Our plans and ambitions are bigger than ever – and we invite you to join us on this exciting journey.

Discover our opportunities

Sustainability

Discover what we’re doing to help encourage and support sustainable travel
Gender Pay Report

Equality is important to us. Read our latest Gender Pay Report

“

“It was fair to say that we knew we would be in safe hands”

The level of clientele you look after around the world encouraged us to partner with you guys. It was fair to say that we knew we would be in safe hands.

Guy Wainwright Extreme E Commercial Executive

Get in touch

Contact sales to talk about your needs

Contact us

Who we are

Our People

The journey so far

London, 1962

In 1984.

A few years on.

In the 1990s…

2000 – a new millennium arrived…

From 2007…

From 2015 – 2018…

In 2019…

Then in 2020…

In May, 2021

Our Vision

Passion

Care

Entrepreneurial Spirit

Fun

Key People

Fred Stratford

Alex Cousins

Alexandra Thrower

Guy Bennett

Julie Oliver

Lyndsey Atkins

Richard Boardman

Tom Rigby

Tony Peckham

Tracy Baumfield

Victoria O’Rourke

Jane Warren

John Keichline

Max Hensser

David Ives

Fahim Khan

David Greenland

John Keichline

Jane Warren

Career opportunities

Sustainability

Gender Pay Report

“It was fair to say that we knew we would be in safe hands”

Get in touch