Why Us

We combine heritage with innovation, fostering creativity, pushing boundaries, and embracing agility, to always deliver more.

We are proud to be trusted by exceptional businesses and our reputation for going the extra mile is backed by client retention rates of over 97%.

Lady working from her laptop on a flight

The reed & mackay way

Obsessive about service

We have a real passion to achieve the extraordinary and care about the smallest of details.
Expert problem solvers

No trip is too complex, we love problem-solving and thrive when the pressure is on.
Innovative thinkers

We don’t just follow. We’re brave and imaginative in our thinking, always looking forwards.
Team players

We’re a global team of experts and an extension of our clients’ business. Humbled to support their wider success.

Award Winning Team

Delivering on your objectives

Our Client Success Managers are driven, creative, and highly effective. They collaborate closely with customers to drive change and add value globally, and locally. They are the conductors of your orchestra.

Aligning your Reed & Mackay Team, across every function and every region. Pulling together service, innovation, negotiation, the latest technology and data insights to deliver a high-performing travel program, tailored to your specific needs, in support of your wider business goals.

Corporate traveller looking out the window

Case Study

Inspired Service and Value

Three markets. Eight weeks. One pandemic. Discover how we got a new client up and running in the middle of a national lockdown.

READ THE CASE STUDY

As a global business, we were looking for a complex solution that allowed all employees to use the same travel booking tool in the same way. The entire Reed & Mackay team were very easy to deal with and professional throughout the entire process from start to finish.

Rob Stepney – Head of Commercial Finance

Nothing Is Too Much Trouble

Now you know what we’ve done for others, we’d love the opportunity to discuss how much we could do for you.

ARE YOU READY TO FLY?

WE ALLOW FEW THINGS TO GET IN THE WAY OF OUR CLIENTS – NOT EVEN TYPHOONS

When a typhoon hit Hong Kong, we made sure it didn’t impact our client’s schedule. After carefully watching events and cancellations from 6,000 miles away, we got in touch to let them know that a storm was about to disrupt their travel plans. After arranging alternative flights, we kept a close eye on events to ensure a seamless journey home. No matter how far you travel, no matter what time of the day or night, with Reed & Mackay you’re never on your own.
WE’LL GO THE EXTRA 11,000 MILES FOR YOU

When the world locked down, one traveler found himself over 11,000 miles away from his 18-year-old son. Unable to get him home and determined not to leave his child alone in Auckland for the duration of lockdown, he called us. Borders were closing across the globe and ‘no transit’ rules meant the usual routes were no longer an option. Sydney, Singapore, Toronto, and Vancouver were all non-starters. Undeterred, we reunited father and son in less than 48 hours.
WE NEVER MAKE A MOUNTAIN OUT OF A PROBLEM – EVEN IF THE PROBLEM IS A MOUNTAIN

At Reed & Mackay we do everything we can to get our clients where they need to be. However, there are some things even we can’t foresee. Like the client whose case went missing. A case that contained a very important suit for a very important meeting. Disaster? We didn’t think so, we simply noted his measurements and had a sharp new suit delivered to his destination – in the middle of nowhere, on top of a mountain, without any road. How did we do it? Now that would be telling.