London

10th January

PURPOSE OF ROLE:

Working to support a team with a large portfolio of high-profile prestigious client accounts, with travel programme ranging in size, to create a collaborative, long term business relationship. Adopting a proactive approach to client management that enables us to fulfil the customer needs; demonstrating the quantifiable benefits of a managed travel programme whilst upholding high professional standards and the Reed & Mackay ethos.

KEY RESPONSIBILITIES:

Department –

  • Develop a progressive relationship with the team to support them in delivering efficient and accurate travel programmes to their portfolio
  • To collate accurate review meetings based on direction from the team
  • To collate and format presentations
  • To assist with co-ordination of client events and travel fairs
  • To produce accurate written documentation
  • To co-ordinate supplier activity in conjunction with CPD
  • To run MI reports
  • To provide on-site support and observations at client meetings
  • To assist with implementation tasks for new business
  • Implement a business telephone review process for a small portfolio of clients and manage the multiple and integrated facets of their travel programme and drive their corporate objectives
  • Coordinate regular Team meetings
  • Keep abreast of marketplace and Industry changes to form an understanding
  • and be able to assess the impact to clients
  • Prioritise projects to match Team needs and expectations
  • To maintain Salesforce excellence and ensure that all AM tasks are actioned
  • To ensure that all AM documentation is current on Intranet

Reed & Mackay –

  • Attend team meetings and social events
  • Attend company conference and meetings as required
  • Implement strategies and initiatives as required generating new opportunities for self, team, clients and Reed & Mackay
  • Ensure active communication with colleagues and suppliers
  • Regularly report to the Head of Account Management, including escalating matters as and when required
  • Assist with transition of new business from Sales to Account Management

KPI’s –

  • Provide error free commentary and explanations to support management Information reports based on direction from Account Managers and Directors
  • Prioritising and managing the Priority Inbox
  • All daily, weekly & monthly tasks actioned
  • Salesforce tasks maintained and actions
  • Identify all opportunities for additional support tasks

CORE SKILL REQUIRED:

  • Able to support Account Managers with varied experience levels
  • Able to prioritise and exercise effective time management
  • Good communication and interpersonal skills
  • Prior experience of working within the travel industry would be preferred but not essential
  • Innovative / Proactive
  • Customer focused
  • Analytical skills
  • Working knowledge of MS Office