Dubai

29th February

JOB PURPOSE:

Reed & Mackay has an enviable reputation for exceptional service which is delivered through placing innovative technology (exclusively available to Reed & Mackay) in the hands of outstanding people.

The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.

PRINCIPLE RESPONSIBILITIES:

   Service

  • Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to exceed client expectation at all times by going the extra mile
  • Effectively manage your workload to meet all deadlines as required, internally or client driven
  • Apply knowledge of different client industries and their pressures to be able to tailor

service type accordingly and leverage ‘best practice’ by sector

  • Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end to end solution for all clients
  • Advise proactively on relevant Passport and Visa requirements and procedures for all destinations
  • Apply Quality Control procedures and processes at all times in line with ISO27001 (data security certification) and PCI compliance
  • Recommend and procure ancillary products as required i.e. car rental, ferry,

   Savings, Product Knowledge and Optimised Value

  • Deliver cost effective solutions across all aspects of travel
  • Proactively identify and implement opportunity to add value to each booking through specialist supplier relationships
  • Utilise detailed understanding of the client policy to drive compliance for the client while maximising opportunity to enhance traveller experience
  • Knowledge and ability to apply a variety of fare types and contracts to air bookings, including private contracted fares, consolidated tickets, marine fares, round the world fares, air passes and published fares
  • Qualify opportunity for and proactively deliver split and combination fare ticketing where appropriate
  • Proactively identify cross market and local inventory differences, and when these should be taken advantage of
  • Look at alternative airports/routings for the client which could offer better convenience and/or cost savings to clients, this should also include Low Cost Carriers where appropriate
  • Procure the best hotel rates for clients utilising GDS and non GDS channels
  • Monitor all bookings for fare/rate saving opportunities up until completion of the trip

   Continual Development

  • Have an enthusiastic and willing to learn attitude, attending all relevant training / coaching as required
  • Achieve individual and team-based objectives through the annual Performance Development Review (PDR)

SKILLS, KNOWLEDGE AND EXPERIENCE:

  • Manage your own tickets issuance
  • Calculate your own reissues and changes in a timely manner
  • Exceptional telephone manner and good written skills
  • Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
  • Has achieved a continuous record of experience in a core business travel environment
  • Minimum qualification level to Fares & Ticketing
  • Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
  • Comprehensive knowledge of the travel industry and products in the market including different aircraft types and
  • Knowledge of Low-Cost Carriers in the market and their different products
  • Experience of mixed mode booking tools, and how to support both offline/online
  • Have a ‘team player’ approach to an office environment
  • Experience in using MS Word and Excel software packages
  • Excellent interpersonal skills
  • Good attention to
  • Flexible approach to working environment and willingness to work on at different office locations.
  • Ability to build a good rapport with all clients