New York

31st December

JOB PURPOSE:

Reed & Mackay has an enviable reputation for exceptional service through delivering strategic travel management solutions to an expanding base of clients in its chosen client sectors. The main role of a Corporate Travel Consultant is to build relationships and understand the needs of our clients while delivering a ‘high-touch’ service.

KEY RESPONSIBILITIES:

  • Provide a dedicated service to specific clients
  • A desire to exceed the client expectation at all times
  • To demonstrate proactive thinking when providing travel solutions
  • Provide added value to clients through specialist supplier relationships
  • Exceptional telephone communication with timed responses / call back
  • Quality Control across all aspects of our procedures and processes
  • Able to provide cost effective solutions across all aspects of travel
  • To comply with the client policies and guidelines at all times
  • To apply creative air fare / rail fare ticketing principles when applicable, for example
  • split or combination ticketing
  • To recommend and procure ancillary products as required
  • To meet all deadlines as required, internally or client driven
  • To adopt a learning attitude and attend relevant training / coaching as required
  • Achieve individual and team based objectives through the annual Performance Development Review (PDR)

SKILLS, KNOWLEDGE AND EXPERIENCE:

  • Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
  • Has achieved a continuous record of experience in a core business travel environment
  • Minimum qualification level to Fares & Ticketing VAII (formally BA2)
  • Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
  • Have a ‘team player’ approach to an office environment
  • Experience in using MS Word and Excel software packages
  • Excellent interpersonal skills
  • Sound knowledge of the travel industry
  • Experience of US and International market