London

10th January

PURPOSE OF THE ROLE:

This role requires a good communicator preferably with experience in implementation and/or project management. Much of the key responsibilities will be client facing, you will become an ambassador for Reed & Mackay and so able to showcase the value of Reed & Mackay (R&M) along with our excellent service offering and technology suite.

KEY RESPONSIBILITIES:

  • Delivery of project based, profitable hotel programmes for consultancy services clients
  • Provide consultative advice and information to internal stakeholders on the benefits for clients when utilising consultancy services
  • Work collaboratively with Reed & Mackay’s Sales and Account Management in the proactive identification of consultancy clients
  • Conduct meetings with clients to identify requirements and agree on programme briefs
  • Present and sign off programme plans with clients including pricing
  • Liaising with internal stakeholders, outline and manage programme timelines to ensure effective delivery of completed programmes
  • Working with suppliers, negotiate and contract industry leading pricing and value add services to exceed client requirements and deliver ROI
  • Anticipate and identify challenges, overcome obstacles and communicate project progress to all stakeholders as required
  • Performance manage the on-going delivery and measurement of the completed programmes with a view to ensure repeat business for Consultancy Services, remaining ahead of the curve, proactively addressing low performing areas with solutions
  • Build solid, long standing relationships with key suppliers, plugged in at necessary levels
  • Attend industry events and product showcases as required
  • Achieve both individual, team and departmental based objectives

 

SKILLS, KNOWLEDGE & EXPERIENCE:

  • Experience of working on new client implementations ideally within the travel industry
  • Awareness of challenges that can present themselves when implementing on a global platform
  • A strong team player with the dexterity to support colleagues and clients globally
  • Inquisitive with the ability to use own initiative to solve problems in a methodical manner
  • An excellent communicator who knows how to motivate and get the very best out of people –
  • make complex look simple
  • Integrity will be important to you – open, honest and direct – with the ability to fit well within the company’s continuing desire to maintain values in developing culture and where all are treated with respect
  • Is keen to work closely with clients to deliver a tailored solution to match their requirements
  • Takes a vested interest in delivering new technology and innovation to our client base
  • Able to build solid relationships with our suppliers to facilitate changes
  • Highly customer service orientated and solution focused with the ability to anticipate client needs
  • Highly organised and efficient individual with methodical approach to problem solving and a keen eye for detail
  • Clear presenter, able to articulate key messages to a diverse audience
  • Able to deal with difficult situations or individuals with sensitivity and diplomacy
  • Knowledge of Sabre GDS is preferable but not essential
  • Good written English
  • MS office; Word, Excel, PowerPoint
  • Proven Project Management skills
  • Knowledge of Salesforce but not essential

TASKS

Project manage the Implementation Plan/Process to ensure the seamless integration of new business to include:

  • Create, maintain and monitor comprehensive and robust implementation plan(s) using project software.
  • Share tasks with key stakeholders and review status
  • Ensure all stakeholders are aware of dependencies on their assigned tasks and provide clear timelines to all concerned
  • Work collaboratively with the Solution Architect & Operational teams to ensure online and offline service setup are
  • Encourage a positive approach to implementation with a ‘Can Do’ attitude
  • Arrange, attend and conduct regular, productive and efficient Implementation meetings/calls as necessary
  • Produce, update and distribute any necessary documentation for implementation meetings both external and internal i.e. Agendas, meeting notes with actions and deadlines
  • Complete and distribute the R&M/iQ Account Opening Document and monitor the sign-off process to ensure individuals have actioned their tasks
  • Facilitate the set up and testing prior to go live of IT infrastructure, including but not limited to telephony, emails set up has been tested ready for Go Live
  • Obtain, document and facilitate load and audit of all current client supplier deals including but not limited to airline contracts & soft reward schemes, negotiated and preferred hotel rates, car hire and rail contracts etc
  • Work with client and internal marketing teams to produce collateral for Go Live i.e. contact details and user guides etc
  • Brief operational staff in conjunction with the account managers on the new business with particular focus on customers’ objectives, expectations, company culture, sensitivities, key stakeholders and VIP’s
  • Assist in the implementation of existing clients within the global R&M office and IDT partner network where