London

31st October

JOB PURPOSE:

As a Learning & Development Consultant you’ll be looking after all elements of the learning cycle and will have the opportunity to implement your ideas regarding delivery of innovative learning solutions to benefit not only colleagues, but clients too.

We are very proud that our learning material is exclusive to us and require an experienced Learning & Development Consultant to design, deliver and evaluate a variety of bespoke classroom, coaching and e-learning solutions.

ROLE SUMMARY:

Learning Cycle

  • Conduct Learning Needs Analysis across the business and identify the best learning solutions using a blended approach. You should be confident delivering learning across several different mediums
  • Liaise with key stakeholders to produce relevant and engaging e-learning solutions, design e-learning using Articulate Storyline software and ensure previously designed modules are kept up to date
  • Design bespoke classroom training, to meet the needs of the business
  • Ensure adequate evaluation of all training programmes and the continual improvement of them

L&D Systems

  • Responsible for the management and maintenance of our LMS (Kallidus), to include: liaising with the Account Manager; trouble-shooting problems with the platform; adding/removing content; running regular reports on training completion; ensuring all content is up to date and managing the digital training calendar
  • Responsible for the management of our online appraisal system, to include: liaising with the Account Manager; trouble-shooting problems; adding/removing employees; providing training on how to use the system and running reports

Performance Management

  • Ownership of our Performance Management Programme, to include: managing the online appraisal system, providing training and guidance on appraisal meetings and objective setting; ensuring consistency of ratings across the different business areas
  • Ensuring competency frameworks are up to date and remain relevant. This will include working from scratch with some teams to put these into place

Induction/Onboarding

  • Support all new starters and be a source of support during their on-boarding experience
  • Deliver the new Starter Induction (We are Reed & Mackay) and the Service Standards Induction to all new starters. Conduct service standards reviews with all operational staff, 3 months after start date

Apprenticeships  

  • Support the implementation of apprenticeships by maintaining strong relationships with apprenticeship providers and providing necessary support to all on-programme candidates
  • Work closely with our apprenticeship providers to ensure programmes are kept to the relevant time-scales
  • Conduct research to provide appropriate and relevant resources to support all apprenticeship programmes
  • Source relevant apprenticeship opportunities for all areas of the business, optimising our apprenticeship levy pot

Coaching

  • Liaise with individuals/departmental managers to identify performance coaching opportunities
  • Utilise a variety of coaching techniques to support competency and behavioural growth with coachees at all levels of the business

QUALIFICATIONS/SKILLS REQUIRED:

  • Competent and confident at designing and delivering blended and engaging learning solutions
  • A strong background of delivering solutions within a service driven environment
  • Experience with e-learning software is essential, preferably Articulate
  • Experience in taking a learning brief and independently designing appropriate learning solutions
  • Experience of utilising Apprenticeship Levy is highly desirable
  • Ability to engage and drive results through people
  • Experience working within Corporate Travel is desirable
  • Strong team work ethic
  • Uncompromising attention to detail
  • Resilient – the ability to remain calm under pressure whilst multi-tasking and working to and meeting required deadlines
  • Strong planning and organisational skills
  • Good interpersonal skills, with the ability to understand and engage with stakeholders across the whole business
  • Maintain a ‘can do’ approach to all tasks